Please continue to call us if you feel your need is urgent
If you do not hear from us and the problem is still there/ getting worse then please contact us again
Frequently asked questions:
In what circumstances should I complete an Accurx online request?
You should complete a request if you need help with non-urgent, routine medical queries and/or admin requests. If you have an urgent medical query please do not use Accurx, but call us instead.
Do I need a log in /password?
No. Simply submit your request via our website.
I don’t know how to complete one, can you help?
Our reception team can complete an AccuRx form for you if you are unable. However, we ask that you please consider the extra pressure this places on reception and only ask for this if absolutely necessary.
We are also very happy to show you how to use AccuRx, please just ask.
When can I submit an Accurx online request?
Monday – Friday 8.00 am – 6.30 pm (excluding Bank Holidays)
Can I complete the form for a relative or friend?
Yes. Please make sure you have their consent, as we will contact them to make an appointment.
What information should I give on the form?
Please provide as much detailed information as possible, as this will help us triage your request and make an appointment, if needed, with the right clinician.
When will I get a response?
Your request will be responded to within 4 working days - please have your phone with you as the clinician may call you direct or send a text message with advice or details of an appointment. If we cannot get hold of you by phone, we will assume you no longer need our help.
What if I need to change or cancel the appointment?
If you need to change or cancel your appointment, please call us and we can do that for you, or alternatively you can cancel your appointment via Accurx.
