Prescriptions

prescription

All prescriptions are sent to pharmacies electronically

Please order your repeat prescriptions online where possible. If you not feel able to do this, then please put your request in the post or put your request in the letter box in the green door to the left of the main doors of the Medical Centre.  This is emptied by the prescribing team at regulor intervals throughout the day and ensures the quickest turnaround.

Please do not hand prescription requests to the reception staff at the front desk as they are often very busy so the request may stay at reception until the end of the day. Requests will make their way to the team much more quickly and safely if they are  placed  in the letter box.

Repeat Prescriptions

Repeat prescription requests require a minimum of 3-working days for us to process.

It will then take the pharmacy a further 2-3 working days to issue your medication, so please ensure you leave at least 5-6 working days from the time you request the repeat until the time you go to the pharmacy to collect the medication. 

We do not offer a same day prescription service unless you are at risk of missing a dose of your medication, and it is medication that would lead to harm if it were missed. 

If you believe a prescription is urgent, please request the medication by 1pm in order to allow us time to contact on on-call GP to urgently issue your prescription. There must be a valid medical need for all urgent requests and it will be at the discretion of a GP to decide if they will process it on the day or as a routine request.

Please do not order any prescriptions more than 2 weeks in advance of the date that you are due to run out of your previous allocation. If there is a reason for an early request please ensure you stipulate why it is required early at the time of ordering.

Your prescription can be ordered in the following ways:

Online

The most convenient way to order your repeat medication is through the 'Patient Access' app/ webpage.

If you would like to sign up for this service, please speak to a receptionist at the surgery who will print out a personal log-in and password once they have reviewed your photographic ID

You can only request medications on your list of 'repeat' medications through the 'Patient Access' service, so if there is something you want to order that is not on your list. Please send us an AccuRx contact so we can review your medication list and update it as needed.

Paper Requests

These should be placed in the post box outside in the green door to the left of the main entrance.

Paper requests include:

  • The tick box slip you will have received when you collected your previous medication - please ensure that you tick the items you require
  • Handwritten notes
  • The prescription request forms available from the surgery

You may also post your request to the surgery.

Repeat Dispensing

“Repeat Dispensing (or “batch” prescriptions) is a different way of obtaining your medication:

  • the surgery will generate a “repeatable” prescription, which will be made available at the pharmacy on the dates when it is due, without the need for you to order  a prescription from the surgery each time.
  • The exact duration of the prescription/number of issues will depend on your medication and the dates of your next review/s or blood tests, but it may be up to a maximum of 12 months.
  • Once you collect the last prescription from your batch, you should contact the practice to organise a new batch and any pending reviews; then a new batch prescription can be issued.
  • This system typically works very well if you are on a small number (four or less) of medications which are long term and are not likely to change , as it removes the need for you to order your medication from the practice each time. This system also helps to reduce the significant workload for your GP and practice staff in generating repeat prescriptions which means that this time can be used to improve patient care in other ways.
  • Repeat Dispensing will not work very well if your medication is changing or likely to change in the near future.
  • Note Controlled Drugs such as morphine, tramadol and diazepam cannot be prescribed in this way due. 

You can find out more from your community pharmacist. If you think this system may be more convenient that the traditional “Repeat” system, please call our reception team to arrange a telephone conversation to discuss whether this can be set up for you. We already have  many  patients on this system but we believe there are more patients who could benefit from it”.